Privacy Policy | RwandaGate

1. Introduction

Rwanda Gate ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our immigration services platform.

2. Information We Collect

Personal identification: Full name, date of birth, nationality, passport number and expiry date.
Contact details: Email address, phone number.
Application data: Visa type, travel dates, purpose of travel, and supporting documents uploaded.
Usage data: Pages visited, browser type, IP address, and interaction logs for service improvement.

3. How We Use Your Information

To process and submit your visa, permit, or citizenship application to the relevant Rwanda government authority.
To communicate application updates, status changes, and document requests.
To comply with legal obligations under Rwanda immigration law.
To improve our platform and user experience.

4. Data Sharing

We share your personal data only with:

The Rwanda Department of Immigration & Citizenship for application processing.
Authorised immigration agents and legal representatives involved in your application.
Service providers that support platform operations (hosting, email delivery), under strict confidentiality agreements.

We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy, or as required by Rwanda law. Application records are typically retained for a minimum of 5 years following the conclusion of your application.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@rwandagate.com.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and secure data storage to protect your information.

8. Contact

For privacy enquiries: info@rwandagate.com · +250 799 533 245 · Kigali, Rwanda.